Privacy Policy

Last updated: September 2, 2026

This website (the “Site”) is operated under the trade name Miktex by Rento Engineering (“Miktex”, “we”, “us”, or “our”), in order to provide you, the customer, with a curated shopping experience (the “Services”). The Site runs on WordPress and WooCommerce. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information such as billing details, transaction amount, order history, and form of payment. Card and other payment instrument details are collected and processed directly by our third-party payment gateway(s); we do not store your full card or payment account numbers on our servers.
Account information including your username, password, security questions, preferences and settings, if you create an account on the Site.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services, collected in part through cookies and similar technologies.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you visit our website, and through the use of cookies and similar technologies.
From our service providers, including our website hosting provider, payment gateway(s), shipping and logistics partners, and other vendors we engage to operate the Site, when they collect or process your personal information on our behalf.
From our partners or other third parties, where applicable.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, and to enforce or investigate potential violations of our terms or policies.

Provide, Tailor, and Improve the Services. We use your personal information to perform our contract with you, process your payments, fulfill your orders, remember your preferences, send account- and order-related notifications, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience, including recommending products related to your purchases.

Marketing and Advertising. With your consent where required by law, we may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or WhatsApp, and showing you relevant offers based on items you have previously purchased or viewed.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity. If you register an account, you are responsible for keeping your login credentials confidential and should not share them with anyone.

Communicating with You. We use your personal information to provide customer support and respond to your inquiries.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

With service providers and vendors who perform services on our behalf, such as website hosting, payment processing, order fulfillment, shipping/courier partners, IT management, analytics, and customer support tools.
When you direct or consent to it, such as to ship you products, or through your use of social media widgets or login integrations.
In connection with a business transaction, such as a sale, merger, or restructuring of our business.
To comply with applicable legal obligations, including responding to subpoenas, court orders, or similar lawful requests, to enforce our applicable terms or policies, and to protect the rights, property, or safety of Miktex, our users, or others.

We do not sell your personal information to third parties for their own independent marketing use.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies (including those used by WordPress, WooCommerce, and third-party plugins we use, such as analytics or payment tools) to operate the Site, remember your cart and preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling certain cookies may affect how parts of the Site function, such as the shopping cart.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you follow such links, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security practices or content of third-party sites. Inclusion of a link does not imply our endorsement of that site or its operator..

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 18 (or the applicable age of majority in your jurisdiction) without appropriate consent as required by law. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below to request that it be deleted.

Security and Retention of Your Information

We take reasonable technical and organizational measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”; information transmitted to us over the internet may not be completely secure in transit. We retain personal information for as long as reasonably necessary to provide the Services, maintain business and tax records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, including India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may be subject to exceptions permitted by law.

Right to Access. Request confirmation of, and access to, the personal information we hold about you.
Right to Correction. Request that we correct inaccurate or incomplete personal information.
Right to Erasure. Request that we delete personal information we hold about you, subject to any legal obligation we may have to retain it.
Right to Grievance Redressal. Raise a grievance regarding the processing of your personal information and receive a response within a reasonable time.
Right to Nominate. Where applicable, nominate another individual to exercise your rights in the event of your death or incapacity.
Managing Communication Preferences. You may opt out of promotional emails/SMS at any time using the unsubscribe link or by contacting us. We may still send non-promotional messages related to your account or orders.

To exercise any of these rights, please contact us using the details in the “Contact” section below. We may need to verify your identity before processing your request, and, where permitted by law, you may authorize an agent to make a request on your behalf, subject to verification.

Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made thereunder, and applicable Indian data protection law, the Grievance Officer for Miktex can be reached at:

Name: [insert Grievance Officer’s name] Email: rentoengineeringtools@gmail.com Phone: +91 9770128400 Address: A-35, Subhash Colony, Ashoka Garden, Bhopal, Madhya Pradesh – 464023, India

(Please insert the actual name of the person designated as Grievance Officer before publishing this policy — this is a statutory requirement under Indian law.)

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority, including the Data Protection Board of India, as applicable.

International Transfers

We generally store and process personal information in India. If we transfer personal information outside India, we will do so in accordance with applicable law, including any conditions prescribed under the Digital Personal Data Protection Act, 2023 and rules made thereunder.

Governing Law

This Privacy Policy, and any dispute arising from it, is governed by the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules made thereunder, without regard to conflict-of-law principles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page and update the “Last updated” date above.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights described above, please contact us:

Miktex (a trade name of Rento Engineering) A-35, Subhash Colony, Ashoka Garden, Bhopal, Madhya Pradesh – 464023, India Phone: +91 9770128400 Email: rentoengineeringtools@gmail.com

This document is a template drafted for general guidance and is not a substitute for legal advice. We recommend having it reviewed by a lawyer familiar with Indian e-commerce and data protection law (including the Digital Personal Data Protection Act, 2023 and its Rules) before publishing it on your live site, and filling in the Grievance Officer’s name above.